Frequently Asked Questions
Everything you need to know about shopping with TowPro Group.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do your products come with a warranty?
Yes, all TowPro Group products are covered by a 1-year limited warranty against manufacturing defects to ensure you receive the highest quality gear.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Because we aim for fast fulfillment, orders can only be changed or cancelled within 60 minutes of placement. Please contact our customer service team immediately for assistance.